Terms & Conditions
1. Scope of Service
We offer executive taxi and transport services including airport transfers, city tours, intercity trips, hourly bookings, business travel, and corporate arrangements.
2. Booking Confirmation
All bookings are considered confirmed only after receiving a deposit (if applicable) and a written confirmation via WhatsApp, email, or text message.
3. Payment Terms
Clients booking via cash payment are required to place a deposit of 10% or RM100 (whichever is higher). The remaining balance is to be paid directly to the driver in cash upon service commencement, unless other arrangements are made.
4. Waiting Time & Delays
We allow a grace period of 15 minutes for pickups. Additional waiting time may be subject to additional charges. Please inform us in advance of any delays to avoid service disruptions.
5. Liability
We shall not be held liable for delays caused by traffic, road conditions, or unforeseen events beyond our control. Passengers are advised to allow sufficient buffer time, especially for airport transfers.
6. Conduct
We reserve the right to refuse service to any individual under the influence of drugs or alcohol, or those acting in a threatening, abusive, or inappropriate manner.
7. Changes & Amendments
Any changes to bookings (date, time, number of passengers) must be made at least 24 hours in advance and are subject to availability.
8. Intellectual Property
All content, branding, and logos associated with Rosman Arie KL Exec Taxi Services are the property of the business and may not be reused without written permission.